We're at the National!
Join our free breaks and giveaways
Last updated: January 7, 2026.
Deals are a unique feature of CollX, where you can negotiate on one or more items directly with a seller. After you add an item to a Deal, you can choose to Buy Now (if the item in question has a For Sale price listed) or Make an Offer. If you go the offer route, the seller has the option to accept, reject, or counteroffer. You’ll be notified every time your Deal status updates. Once you agree upon a price, you have a final Deal, and can check out.
At any point in Deal negotiation, you can view the status from the CollX Profile screen. Select My Deals to see negotiations where you are the Buyer, and My Buyers to see the deals where you are the Seller. You can also view the messaging thread with your counterparty at any time to ask questions or send them a nudge.
If you Buy Now or finalize a Deal, you are taken to Checkout, where you can apply your credit card, add a shipping address (if one isn’t already saved), and finalize your purchase. Every purchase generates an Order Details view, which you can revisit at any time to track the status of your order or sale. If you encounter any issues or problems, you can reach out to the other party through the messaging link on the Order Details. If you encounter a problem or need to request a refund, you can do that on this screen as well. Finally, we suggest rating the seller (1-5 stars) after the transaction is complete.
As a seller, you should always specify your preferences. From the Profile screen (bottom of app where you see your username and icon), select Settings (gear icon) > Seller Tools to see the options. The preferences include:
My Money is where you keep track of the money you’ve earned on CollX. You can get to My Money in the app by clicking the upper right circled dollar sign icon on your Settings page. There are three ways you can have money on CollX:
Withdrawing Available Balance/Funds:In order to withdraw balance, you must add a bank account via the My Money tab Link Bank Account. CollX partners with Stripe to provide this option.Once you’ve added a bank account, you will be able to withdraw your available Balance from CollX. A few things to keep in mind:You may also be required to provide tax information in order to withdraw funds. CollX requests this in order to comply with relevant financial requirements such as issuance of 1099 forms, when applicable.
You may also be required to provide tax information in order to withdraw funds. CollX requests this in order to comply with relevant financial requirements such as issuance of 1099 forms, when applicable.
CollX will issue you a full refund if your item never ships or does not match the listing description or image (in which case in order to receive a refund you may be required to mail the item back). Otherwise, all sales are final.
Refund Policy
When you make a purchase, we don't release payment to the Seller until you confirm receipt or if more than 30 days have elapsed without the buyer submitting a return request. If an item is shipped with a label generated by CollX you have 72 hours after delivery to inform us if the item has been misrepresented. If you Report Problem on the Order Detail screen, we ask that you provide relevant information, including photographs. If we verify your claim, you will be sent a shipping label to return the order to the Seller. Once tracking confirms the order has been returned, we will refund your payment. All returns must be shipped back within 5 days of approval to be eligible for a refund.
Buyers must submit refund requests, or reach out with any order details, within the refund flow within the app no later than 30 days after an order is placed, or prior to 72 hours after delivery, in order to be eligible for a refund. If a Buyer takes longer than 30 days from order or 72 hours from delivery (whichever is soonest) they will no longer be eligible for a refund as orders are automatically completed and payment is remitted to the Sellers at that time.
What’s Covered?
You can report the following as a grounds for getting a refund:
If no claim is made within 72 hours of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided, aside from in cases of fake/fraudulent cards (as described below in more detail).
The one exception to the above is in the case of fake/fraudulent cards. If the Buyer is making a claim that the item is fraudulent, based on visual features they notice, that must occur within 72 hours of receipt. If, however, the fraudulent state of the item is discovered after a review by a third party, CollX may accept Refund requests more than 3 days post-delivery. In these cases, CollX will allow for a Refund up to 30 days after delivery or the time it took for the review, whichever is longer. In the latter case, the review itself must have been started within 30 days of delivery to be eligible for a refund.
What’s Not Covered?
We will not issue a refund for any of the following reasons:
CollX charges a 10% commission to the seller for transactions using the CollX platform and checkout, on the total transaction price excluding shipping and taxes. This is inclusive of credit card processing fees.
Taxes, if applicable, are paid by the Buyer.
Sellers choose whether to pay for shipping or to have the Buyer pay. Sellers can also choose whether to have CollX generate a shipping label or if they want to use their own shipping option and specify the cost for that.
CollX shipping labels offer a couple options: CollX Envelope is the most inexpensive way to ship cards via USPS, with tracking included. Sellers may send via CollX Envelope for weights up to 3 ounces. . If your order is over $50 or 3 ounces, it will default to sending as a package (via USPS Ground Advantage).
If you are sending as a package, we create shipping labels for USPS via Ground Advantage. We recommend using a bubble mailer or small box. Shipping rates on packages vary based on weight and distance between Buyer and Seller and are typically between $5 and $10.
All items should be properly protected. Cards should be in penny sleeves with top loaders, card savers (semi-rigids) or cardboard on either side, taped in place. CollX Sellers can decide who pays for shipping: the Buyer or the Seller. Sellers who offer free shipping tend to sell more!
In our Shipping Settings, Sellers can also choose whether to have CollX generate a shipping label, or whether they will generate the label. If CollX is creating the label, Sellers must select whether they want to ship via CollX Envelope (the least expensive way to ship Raw cards) or Package (recommended for larger lots and graded cards).
CollX strongly recommends using CollX generated labels, as they automatically have tracking, which can be accessed via the app, and Buyers can much more easily click from their order to track their items. The 3 day clock to accept the order post-delivery applies only to CollX generated labels, since Seller-provided shipping is not automatically tracked by CollX. Buyers can of course still quickly accept their orders, but if they fail to do so Sellers using their own labels may have to wait 30 days after the order for automatic completion.
Sellers must follow USPS envelope and packaging guidelines for tracking to work.
CollX also strongly discourages mailing orders with stamps. Using CollX Envelope is close to the cost - or even sometimes less expensive - than using stamps, and includes tracking (see more on this below). Orders shipped via any non-trackable shipping method (including stamps) are not covered in situations of delivery issues or claims of non-receipt by Buyers. This means if a Seller ships a card with a postage stamp, and a Buyer reaches out saying they did not receive the order, the Buyer will be refunded (as there will be no tracking to use for proof of delivery).
Packaging
Shipping cards safely is easy, with a little advance planning and careful packaging. CollX strongly urges anyone selling cards to follow these simple guidelines, and we reserve the right to remove sellers who do not.
For Raw Cards, secure your shipment by protecting the cards with penny sleeves. Place sleeved cards in top loaders, semi rigids, or cardboard holders (e.g. Shipping Shield, Kard Kite, etc,). Any Raw Card over $25 should have its own toploader.
For Graded Cards, you should also use bubble wrap or foam padding around the card prior to putting it inside the package. This will provide further protection during shipping.
All orders should be shipped within envelopes or bubble mailers that offer protection based on the guidelines above. Failure to meet these guidelines in the case of a damaged package may result in the seller reimbursing the buyer for damages.
CollX Envelope
Every cent matters when you’re shipping trading cards, and nothing is more annoying than the postage costing as much as the cards. CollX Envelope is a low-cost shipping label that comes with integrated, limited tracking.
This option is far better than a regular stamp; sellers will receive tracking for close to, or sometimes even less than, the price of using stamps. It also saves you up to 75% compared to USPS First Class Package Service.
In addition to having a tracking code on your shipments, both Buyer and Seller can also get email notifications. Simply drop your envelope off at any USPS location, blue mailbox in town, or even your home mailbox.
Please note that tracking is not always properly updated when using CollX Envelope. This does not mean the item was not shipped or delivered, so we ask Buyers to give some time (typically a couple of weeks) before assuming the item is lost in transit.
A plain, number 10 envelope works just fine, but it’s not required. You can use any envelope that fits the following specifications:
Package
CollX also supports USPS Ground Advantage shipments. When shipping several cards in top loaders or graded slabs, we always recommend using a bubble mailers and shipping with the package option. Any shipment over 3 oz will default to the Package shipping option. All packages include USPS tracking, including delivery confirmation.
CollX reserves the right to revoke access to the Marketplace, and/or the app itself, if it has reason to believe there has been any inappropriate action made on the part of a user. Examples of reasons CollX might revoke access or ban include, but are not limited to: inappropriate communications, the use of AI generated or edited card imagery, failure to fulfill orders, sale of fraudulent or otherwise incorrectly-described items, continued breaking of any rules or requirements.
CollX does not support the sale of any cards other than authentic cards. If a card is listed and is fake, reprinted, or otherwise fraudulent - even if such details are included in the item description - the cards will risk delisting, and your CollX account may be restricted or permanently banned. If an order is placed for a non-authentic card and the Buyer determines it is not authentic (again, even if listed as such in the description), any request by them for a Refund (and/or Refund and Return) will be accepted.
CollX does not support the sale of mystery packs or similar such items. While we are not able to find and remove all these items, we cannot in any way guarantee their contents and strongly advise Buyers not to purchase them.
Sellers may not list these items and tag them with incorrect information (ie- saying they are PSA graded slabs, even if one of them might be a PSA slab). If we find listings like this, they will be removed. If Sellers continue to list and promote mystery packs, we reserve the right to remove the Seller’s Marketplace access.
CollX does not support trading of any kind. Users engage in such activity at their own risk, and CollX strongly suggests not trading with users due to the risk of fraud or scams. CollX cannot, and will not, help users who partake in a trade and for any reason whatsoever are unhappy with the result.
